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Template — not legal advice. This is a starting-point document generated for AttnSetter and must be reviewed and adapted by qualified legal counsel before you rely on it. Replace every [BRACKETED] placeholder (company name, addresses, governing law, dates).

Terms of Service

Last updated: [DATE]

These Terms of Service (“Terms”) govern your access to and use of the AttnSetter outreach-automation platform (the “Service”) operated by [COMPANY], a [ENTITY TYPE] (“we”, “us”). By creating an account or using the Service you agree to these Terms.

1. The Service

AttnSetter lets you create, send, and track cold-outreach email and SMS sequences from your own connected mailboxes and phone numbers, with AI-assisted copywriting and reply handling. You are responsible for the content you send and the contacts you upload.

2. Eligibility & accounts

You must be at least 18 and able to form a binding contract. You are responsible for safeguarding your credentials and for all activity under your account, and must notify us promptly of any unauthorized use.

3. Acceptable use & anti-spam

You agree to use the Service in compliance with all applicable laws, including the US CAN-SPAM Act, Canada’s CASL, the EU/UK GDPR and ePrivacy rules, and the US TCPA for SMS. You represent that you have a lawful basis (e.g. legitimate interest or consent, as required in the recipient’s jurisdiction) to contact each prospect you upload; that you will honor unsubscribe/opt-out requests promptly; and that your messages include accurate sender identification and, where required, a valid physical postal address. You may not: send to purchased or scraped lists you have no lawful basis to contact; impersonate others; send unlawful, deceptive, or harassing content; or attempt to bypass deliverability, rate, suppression, or authentication controls.

4. Your content and data

You retain all rights to the prospect data and message content you provide (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide the Service. Our handling of personal data is described in the Privacy Policy and, where applicable, the Data Processing Addendum.

5. Third-party services

The Service integrates with third parties (e.g. Google/Gmail, Twilio, Stripe, Anthropic). Your use of those integrations is also subject to their terms, and we are not responsible for third-party services.

6. Fees & billing

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except as required by law or expressly stated. We may change pricing on prospective notice; non-payment may result in suspension.

7. AI features

AI-generated copy and reply suggestions are provided as assistance only and may be inaccurate. You are responsible for reviewing all AI output before it is sent.

8. Intellectual property

The Service, excluding Customer Data, is owned by us and our licensors. These Terms grant you no rights in our trademarks or software except the limited right to use the Service.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT MESSAGES WILL BE DELIVERED, THAT THE SERVICE WILL BE UNINTERRUPTED, OR THAT IT WILL MEET YOUR REQUIREMENTS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

11. Indemnification

You will indemnify us against claims arising from your Customer Data, your messages, or your breach of these Terms or applicable law (including anti-spam and privacy law).

12. Termination

You may cancel at any time. We may suspend or terminate access for breach of these Terms or to comply with law. On termination your right to use the Service ends, and we will delete or return Customer Data as described in the Privacy Policy / DPA.

13. Governing law & disputes

These Terms are governed by the laws of [GOVERNING LAW / STATE], without regard to conflict-of-laws rules. [Dispute-resolution / arbitration / venue clause — TO BE COMPLETED BY COUNSEL.]

14. Changes

We may update these Terms; material changes will be notified. Continued use after changes take effect constitutes acceptance.

15. Contact

[COMPANY], [ADDRESS]. Questions: [LEGAL EMAIL].